Team & permissions
Five user levels control what each teammate can reach. Every change is written to the activity log.
Super admin
Full control, including billing, workspace deletion and AI guardrails.
Admin
Manages people, settings, integrations and the knowledge base.
Manager
Sees all analytics, reassigns work and handles escalations.
Agent
Works tickets, replies to customers and writes internal notes.
Viewer
Read-only access for stakeholders and auditors.