signals
Upset customers & VIPs
The AI reads every inbound message, flags customers who sound angry or at-risk, and recognises your VIPs automatically.
Manager alerts
0 openNo upset customers right now. New alerts appear here the moment the AI detects an angry message.
VIP recognition rules
Any conversation from a match is flagged VIP and raised to high priority automatically.
- No rules yet.
Recognised VIPs
Customers currently matching one of your rules.
- No VIPs matched yet.